SMART HOME SUPPORT

Based on the needs of our clients and the systems we install, our Concierge Support packages are designed to give you peace of mind with guaranteed support and regular maintenance to keep your system updated. 

If you are unsure of the support your system may need, give us a call on 0333 305 5305 to speak with one of our team, who will be happy to discuss your options and how best we can help you. 

  • Dedicated Support

    Our dedicated support team is available seven days a week from 8am to 9pm, offering first-line remote assistance. Contact us via email, phone, or our online help desk at your convenience

  • Annual Tune-Up

    To keep your system updated and working as it should, we include an annual tune-up in all our packages, worth between £300-600.

  • Unlimited Remote Repair

    You’ll receive unlimited remote support, allowing us to access your system, often repairing issues without the need for in-home support.

  • Discounted Rate

    As a subscriber you’ll receive a discounted rate of £110ph for in-home support, as well as discounts on second properties.

  • Priority Response

    (Premium & Prime packages only) If you do have a problem, with our guaranteed response times, you’ll be our priority with engineers on site in as little as one day.

  • Proactive Monitoring

    We’ll proactively monitor your system, troubleshooting potential issues before they arise.