Smart Home Support & Maintenance
At Your Digital Home, we keep your smart home running efficiently with our Premier Support packages. From Control4 maintenance to AV system care, our team provides proactive monitoring, unlimited remote support, and priority call-outs — so you enjoy a seamless, stress-free smart home experience.
Your Digital Home
On-Demand Support
£150/hr
Availability: Mon–Fri, 09:00–17:00
Additional Callout Fee: £75 + VAT
Response: Standard lead times
Additional Callout Fee: £75 + VAT
Response: Standard lead times
Tier 1
Assure (Entry Level)
£99/month + VAT
Availability: Mon–Fri, 08:00–20:00
Remote Support: Unlimited calls
Onsite Visits: One per year included
Onsite Hourly Rate: £110/hr + VAT
Response: Priority (up to 3 working days)
Remote Support: Unlimited calls
Onsite Visits: One per year included
Onsite Hourly Rate: £110/hr + VAT
Response: Priority (up to 3 working days)
Tier 2
Prestige
£150/month + VAT
Availability: Mon–Sat, 08:00–20:00
Remote Support: Unlimited, top-priority
Onsite Visits: Two per year included
Onsite Hourly Rate: £110/hr + VAT
Lead Time: Up to 2 working days
Emergency Remote Updates: Same day
Remote Support: Unlimited, top-priority
Onsite Visits: Two per year included
Onsite Hourly Rate: £110/hr + VAT
Lead Time: Up to 2 working days
Emergency Remote Updates: Same day
Tier 3
Signature (Bespoke)
Quoted case-by-case
Schedule: Fully bespoke
Suitable For: Large properties / specific requirements
Scope: Custom support, monitoring, onsite response
Additional Options: Available on request, usually additional cost
Suitable For: Large properties / specific requirements
Scope: Custom support, monitoring, onsite response
Additional Options: Available on request, usually additional cost
All contracts are for one year and paid upfront annually, or by monthly direct debit.
Schedule a free 20 minute call